Refund & Returns Policy

At Tripletic, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

 

Returns

Our return policy lasts 30 days from the date of purchase. If 30 days have passed, unfortunately we can’t offer a full refund or exchange.

To be eligible for a return:

  • The item must be unused, uninstalled, and in the same condition as received

  • The item must be in its original packaging

  • Proof of purchase (receipt or order confirmation) is required

Please do not send your product back to the manufacturer.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards

  • Downloadable or digital products

  • Health and personal care items

  • Items damaged due to misuse or improper installation

Partial Refunds (If Applicable)

Partial refunds may be granted in cases where:

  • The item shows signs of use

  • The item is not in its original condition

  • Parts are missing due to reasons not caused by our error

  • The item is returned after 30 days

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed and credited back to your original payment method within a few business days (processing time may vary by bank or payment provider).

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company (posting may take time)

  3. Contact your bank for further processing details

If you’ve done all of this and still haven’t received your refund, please contact us at {email address}.

Sale Items

Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.
To request an exchange for the same item, please contact us at {email address} and send the item to {physical address}.

Gifts

  • If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the return is approved.

  • If the gift was shipped to the purchaser first, the refund will be issued to the original buyer.

Return Shipping

  • Customers are responsible for return shipping costs

  • Shipping fees are non-refundable

  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items

Need Help?

For any questions related to refunds or returns, contact us at business@tripletic.com.